Mandy Strand

Minneapolis, MN 55421 | (651)707-2995

mandy.strand3@gmail.com.com | https://www.linkedin.com/pub/mandy-strand/27/21/879

 

Coordinator• Process Improvement • Customer Service

 

Proven professional with progressive experience, developing programs and processes that result in revenue increases.  Diverse experience in B2B and commercial sales, customer service, and building customer relationships.  Deep knowledge in operations . My skills allow me to be a trusted resource for both internally and externally. Core competencies include:

 

●        Customer Service	●        Account Management
●        Inventory Management	●        Business Growth
●        Negotiation	●        Process Improvement
●        Retail Leadership	●        Sourcing, Quotes, Order Entry

 

PROFESSIONAL EXPERIENCE

 

W. W. GRAINGER, Plymouth, MN                                                                      2014 to current

Customer  Associate, Plymouth, MN (02/2014 to current)

Effectively worked as a part of the branch office, counter, and warehouse staff while maintaining a low cost to serve.  Worked in conjunction with internal and external customers and management to close any potential gaps, customer service issues, and potential additional business. Purchase Order entry and correspondence of national email queue.

●        Aggressively maintained strong inventory goals and achieved 98.5% inventory accuracy for Annual Inventory in 2014.

●        Collaborated with technical support, credit, parts, sourcing and sales.

●        Successfully maintained a service level >95% by collaborating consistently with branch team members.

●        Worked in purchase order entry, applying credits, debits and other account maintenance.

●        Worked closely with the Service Managers, sales, and account managers on key accounts.  Maintained constant communications on orders, potential orders, and customer service issues. 

●        Responsible for coordination and flow management of team\customers

 

AT&T

Store Manager, Roseville, MN2012 to 2014

Dedicated sales professional with demonstrated success in retail management, product presentation, and customer service. Proven ability to assess client needs; establish rapport, build trust, and close deals. Meet and exceed sales objectives and challenging goals. Proficient in Microsoft Office (Word, Excel, PowerPoint, Access). 

●        Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.

●        Establish and exceed organizational performance and individual performance goals.

 

Cortec Corporation

Account Management/Order and logistic Processing, White Bear Lake, MN20011 to 2012

●        Processes incoming purchase orders daily, making sure they are entered correctly and efficiently within 24 hours

●        Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems

 

SKILL SUMMARY

Microsoft Office (Word, Excel, PowerPoint, Outlook); SAP, SOE